AI Agent Platforms Tested: Voice, IVR, and Chat
Pick the platform your agent runs on to see how TestMu AI tests it: voice and IVR platforms like Vapi and Genesys, and chat platforms like Dialogflow.
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Voice and IVR
Test Voice and IVR Agents Built on 25 Platforms
Each page shows how TestMu AI tests the voice agents, phone bots, and IVR flows built on one platform: the flows it calls and what it scores. For the method behind every voice test, see Voice Agent Testing.
- 8x8 Testing
8x8 contact center flows and Intelligent Customer Assistant on real phone calls.
- Ada CX Testing
Ada AI agents, Actions, and guardrails over real chats and voice calls.
- Agentforce Testing
Real voice calls to Salesforce Agentforce agents, with the actions each call ran.
- Air.ai Testing
Long Air.ai sales and support calls: qualification, objections, and booking.
- Amazon Connect Testing
Contact flows, Amazon Lex bots, Lambda logic, and DTMF menus on real calls.
- Bland AI Testing
Bland AI Conversational Pathways and phone agents, inbound and outbound.
- Cresta Testing
Cresta voice and chat agents, each conversation scored across 30+ metrics.
- ElevenLabs Testing
ElevenLabs conversational agents through real conversations and live calls.
- Five9 Testing
Five9 Inference Studio flows and the Intelligent Virtual Agent on real calls.
- Genesys Testing
Genesys Cloud CX Architect flows, bot connectors, and queues on real calls.
- LiveKit Testing
LiveKit Agents: the STT-LLM-TTS pipeline, latency, and turn detection.
- NiCE CXone Testing
NiCE CXone Studio scripts, ACD routing, and Autopilot bots on real calls.
- Observe.AI Testing
Observe.AI VoiceAI agents on real phone calls, from intent to containment.
- Parloa Testing
Phone and chat agents built on Parloa, with a clear go-live verdict.
- Pipecat Testing
Pipecat voice and multimodal pipelines: interruptions, function calls, and turns.
- PolyAI Testing
PolyAI voice assistants called across 50+ accents on real phone calls.
- Regal AI Testing
AI phone agents behind Regal journeys: engagement, compliance, and handoff.
- Replicant Testing
Replicant voice agents on real calls, from intent to latency and containment.
- Retell AI Testing
Retell AI voice agents called like real customers before go-live.
- RingCentral Testing
RingCentral RingCX flows and AI agents on real calls, from DTMF to intent.
- Synthflow Testing
No-code Synthflow voice agents dialed like a real caller before launch.
- Talkdesk Testing
Talkdesk Studio flows, Navigator routing, and the Autopilot virtual agent.
- Twilio IVR Testing
Twilio Programmable Voice, Studio flows, TwiML, and ConversationRelay agents.
- Vapi Testing
Vapi assistants and Squads called like real customers.
- Vonage Testing
Vonage voice APIs, AI Studio agents, and contact flows on real calls.
Chat
Test Chatbots and Chat Agents Built on 22 Platforms
Each page shows how TestMu AI tests the chatbots and chat agents built on one platform. Several of these platforms also run voice agents, and their pages cover both channels. For the method behind every chat test, see Chatbot Testing.
- Amazon Lex Testing
Amazon Lex V2 intents, slots, and Lambda fulfillment over chat and calls.
- Botpress Testing
Published Botpress agents: hallucinated answers, wrong tool calls, missed handoffs.
- Cognigy Testing
Cognigy digital chat and Voice Gateway agents with a go-live verdict.
- Copilot Studio Testing
Microsoft Copilot Studio agents: grounding, topic routing, and connector calls.
- Decagon Testing
Decagon support agents and AOPs: invented policies and broken action calls.
- Dialogflow Testing
Dialogflow CX and ES intents, flows, and webhook fulfillment.
- Emergent Testing
The AI agent inside an Emergent-built app: its answers and tool calls.
- Forethought Testing
Forethought Solve agents, workflows, and integrations over chat and voice.
- Gladly Testing
Gladly Sidekick agents and flows over chat and real phone calls.
- Haptik Testing
Haptik assistants on order, billing, and policy conversations.
- Kore.ai Testing
Chat and voice flows of agents built on the Kore.ai XO Platform.
- Lindy Testing
Lindy agents: wrong Gmail threads, mis-mapped CRM fields, hallucinated answers.
- Maxim Testing
An independent QA layer for agents you simulate and monitor in Maxim.
- Rasa Testing
Rasa NLU, dialogue policies, custom actions, and CALM flows.
- Relevance AI Testing
Relevance AI agents: hallucinated answers, broken actions, and lost context.
- Sierra Testing
Sierra CX agents over chat, messaging, and voice.
- Stack AI Testing
Stack AI chat assistants, RAG agents, and document workflows.
- Ultimate AI Testing
Ultimate AI support agents, dialogues, and integrations over chat and voice.
- Vertex AI Agent Builder Testing
Agents built on Vertex AI Agent Builder: grounding and tool calls.
- Voiceflow Testing
Voiceflow agents: knowledge-base answers and Function and API calls.
- watsonx Assistant Testing
IBM watsonx Assistant actions, dialog, and search skill over chat and calls.
- Yellow.ai Testing
Yellow.ai dynamic AI agents and flows over chat and voice calls.
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