Test the Five9 Intelligent CX You Build
AI evaluators call your Five9 Inference Studio flows and IVA, scoring intent, containment, and escalation across 30+ metrics.
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"With 70% faster test execution, TestMu AI helped us achieve faster time-to-market and enhanced CX."
Every Five9 Surface. One Test Cloud.
AI-native agents place real calls to plan, run, and score your Inference Studio flows, IVA conversations, and agent handoffs across 30+ metrics.
Inference Studio Flow Testing
Walk every branch of the conversation flows you build in Five9 Inference Studio. TestMu AI places real phone calls into your IVA and scores each one across 30+ metrics, from intent recognition to containment.
Full Branch Coverage
Walk every task, condition, and fallback branch of an Inference Studio flow so no path ships untested.
DTMF and Routing Checks
Detect keypad tones and confirm prompts, menus, and transfers route callers exactly as the flow was designed to.
Live Call Monitoring
Track real-time call duration, speaker-identified transcripts, and DTMF detection on every test call.
From Inference Studio to Live Calls
Every Stage, From Build to Live Calls
Simulate inbound Five9 IVA scenarios before launch, then batch-analyze real production recordings with the same set of metrics.
Full Quality Coverage for Voice and Chat
Measure what matters on every turn, from intent recognition and speech-to-text accuracy to hallucination, bias, and completeness.
Containment and CX Metrics That Matter
Track the numbers your contact center lives by, from CSAT and sentiment to containment rate and escalation trends.
Confidence-Weighted Verdicts
Every metric carries a High, Medium, or Low confidence level and an evidence excerpt, so you know whether your Five9 flow is ready to ship.
Inside Five9 Testing On TestMu AI
Inference Studio branches, intent and escalation, load and CI, and production call analysis, all scored on real calls to your Five9 number.
INFERENCE STUDIO FLOWS
Walk Every Inference Studio Branch
TestMu AI walks every task, condition, and fallback branch of your Inference Studio flow, detecting DTMF tones and verifying routing per call.
Try for free- Every task, condition, and fallback in Inference Studio
- DTMF keypad detection on inbound self-service calls
- Menu routing, transfers, and timeout fallback verification
INTENT & ESCALATION
Score Intent, Containment, and Handoff
Our evaluator calls the Five9 IVA like a real customer and scores how well it reads intent, contains calls, and hands off cleanly.
Try for free- Intent and NLU accuracy across 50+ accents, 10 personas
- Containment versus escalation, scored on quality
- Caller context carried into the agent handoff
LOAD & PERFORMANCE
Scale to Concurrent Calls and CI
Simulate concurrent calls into Five9, schedule cron-driven runs, and wire regression suites into CI, all on HyperExecute.
Try for free- Concurrent call load to stress routing and queues
- Scheduled, cron-driven runs with IANA timezones
- testmu-a2a-cli for CI/CD with JUnit and exit codes
PRODUCTION ANALYSIS
Catch Five9 Regressions Before Release
Upload real Five9 call recordings and batch-analyze them so a drop in containment or CSAT never slips past a release.
Start Testing Five9- Batch-analyze Five9 recordings on the same metrics
- Track containment, CSAT, and intent trends by release
- Get a Green, Yellow, or Red readiness verdict on every run
One Platform for the Whole Five9 Testing Loop
Project & Environment Management
Spin up testing agents, isolate your sandbox and production Five9 environments, and scope connection variables with bulk creation support.
Test Profiles & Personas
Drive IVA calls with reusable caller data and 10 built-in personas, from Impatient to Multi-Lingual, plus your own, across 50+ accents.
Validation Criteria
Define evidence-based pass/fail rules per Inference Studio branch, each tracked with a High, Medium, or Low confidence level.
Security & Infrastructure
Run on HyperExecute with an optional secure tunnel to reach Five9 telephony and CRM integrations behind your firewall.
Scheduling Engine
Automate call runs on preset daily, weekly, or monthly frequencies or full custom cron expressions with IANA timezone support.
Observability & Reporting
Monitor call runs with unified dashboards, speaker-identified transcripts, exportable reports, and real-time pass/fail trends.
Success Stories of TestMu AI (Formerly LambdaTest)
50%
reduction in test execution time
“HyperExecute is a highly reliable test execution platform and has excellent customer support.”
Sagar Uday Kumar
Sr. Engineering Manager
Some Love from our Customers
As Best Egg expanded its product offerings and entered new markets, we knew our old testing infrastructure couldn’t keep up.
With support from Tenny Agustin, our Engineering Operations Lead, we modernized our approach with
TestMu AI
Best Egg
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Excited to Share My Learning Journey with Kane AI & Lambda Tool!
I'm pleased to announce that I've recently gained hands-on experience exploring Kane AI through the Lambda Tool and it’s been a fantastic journey of upskilling!
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Suryateja Goud
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See how is #Futureready to enable blazing-fast test orchestration seamlessly integrated with organizations' existing CI/CD platforms, using #Microsoft Azure.
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