Test the Voice Agents You Build on ElevenLabs
Put the conversational AI agents you build on ElevenLabs through real conversations and live calls, scoring chat on 9 quality metrics and calls on 30+ telephony metrics, with a clear go-live verdict.
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Test Every ElevenLabs Agent, From Widget to Phone Line
Test ElevenLabs Web and Chat Conversations
ElevenLabs agents often ship as a web widget or chat assistant first. Simulate thousands of multi-turn conversations and score every turn on 9 quality metrics.
Knowledge Grounding Checks
Confirm the agent answers from your uploaded docs and FAQs instead of inventing a policy, and catch hallucinations when a customer asks about a refund window or a clinic's hours.
Scenarios From Your Own Knowledge
Ingest PDFs and text or connect Confluence, Jira, and GitHub, then auto-generate the scenarios and edge cases your agent will face, like a caller switching languages mid-conversation.
Go-Live Assessment
Get a Green, Yellow, or Red production-readiness verdict with customizable 0-100% pass/fail thresholds before the agent goes live.
From the First Hello to a Booked Appointment
From Web Widget to Phone Line, End to End
An ElevenLabs agent often ships as a web widget, then bridges to Twilio or SIP for calls. Run simulated conversations and live test calls before launch, then batch-analyze real recordings with the same metrics, so the same brain holds up on every channel.
Quality Coverage Built for Low-Latency Voice
ElevenLabs sells on sub-second response and natural turn-taking, so latency and barge-in are make-or-break. Score chat on 9 quality metrics and calls on 30+ flow, accuracy, audio, and speech-to-text metrics.
UX and Business Ops Metrics
Track CSAT and detected sentiment, containment rate, early-termination rate, and how often the agent hands a caller to a human instead of resolving the booking or query itself.
Go-Live Assessment by Confidence
Get a Green, Yellow, or Red verdict from four weighted dimensions, with confidence levels scaled to evaluation volume, before the agent answers a real customer call.
Inside Testing for Your ElevenLabs Voice Agent
9 QUALITY METRICS
Score Conversations on 9 Quality Metrics
Your ElevenLabs agent is evaluated across thousands of scenarios, from a routing question to a full appointment booking, scoring every multi-turn exchange with customizable 0-100% pass/fail thresholds.
Try for free- Catch hallucinated policies and incomplete answers
- Track context across a multi-turn booking
- Score CSAT and how grounded each reply stays
PRE & POST EVALUATION
Test Before Launch, Analyze After
Pre-evaluation places live test calls into your Twilio or SIP number; post-evaluation batch-analyzes real recordings, so quality holds from the first staged call to a full campaign.
Try for free- Live inbound and outbound test calls
- Passive monitoring with an outbound number pool
- Batch analysis of real call recordings
SCENARIO & VOICE CONFIGURATION
Configure Scenarios and Voices
Shape each test to mirror a real caller. Generate scenarios from your own knowledge, pick a voice and accent, layer in street or car noise, and control call flow down to response timing.
Try for free- Auto-generated scenarios and a persona library
- 15 background-noise presets to stress turn-taking
- Masked numbers and call-flow timing controls
AUDIO, STT & ISSUE DETECTION
Catch Failures Automatically
Beyond pass and fail, the platform surfaces exactly why a call broke, from a false interruption mid-sentence to a missed tool call, a botched transfer, or speech-to-text mishearing a name, with precise mismatch logging.
Start Testing Your ElevenLabs Agent- Pitch tracker, Voice Quality Index, and SNR
- Speech-to-text accuracy on names and numbers
- Automated issue tags for interruptions and tool calls
Built on Universal Testing Foundations
Project & Environment Management
Point tests at your dev, staging, and production ElevenLabs agents, scope variables, and build suites in bulk.
Test Profiles & Personas
Inject reusable caller data and use a pre-built or custom persona library, from a frustrated no-show to a non-native speaker.
Validation Criteria
Define custom, evidence-based pass/fail rules per scenario with High/Medium/Low confidence tracking.
Security & Infrastructure
Execute via HyperExecute with optional secure tunnels for firewall-restricted Twilio, SIP, and telephony stacks.
Scheduling Engine
Automate runs using preset frequencies or full custom cron expressions with IANA timezone support.
Go-Live Assessment
Get a Green, Yellow, or Red verdict from four weighted dimensions with AI-powered failure-pattern analysis.
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