Test the Contact Center You Build in Genesys Cloud CX
Deploy AI evaluators that place real calls into your Genesys Cloud CX Architect flows, bots, and queues, scoring each across 30+ metrics.
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"We have tripled our tests and are now executing tests in less than 2 hours with 78% Faster Test Execution"
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"TestMu AI has significantly boosted our testing speed, is easy to implement, and provides exceptional support."
"With 70% faster test execution, TestMu AI helped us achieve faster time-to-market and enhanced CX."
Test Every Genesys Cloud CX Surface. One Platform.
AI-native agents place real calls and messages into your Architect flows, bot connectors, and routing queues, scoring each across 30+ metrics.
Test Architect Call and Message Flows
Genesys Cloud CX Architect is where your inbound call, message, and bot flows are designed. TestMu AI calls into each flow, walks every branch, and scores DTMF and menu logic across 30+ call metrics.
Every Flow Branch
Walk each Architect decision, menu, and timeout path to confirm callers reach the intended outcome.
DTMF Detection
Catch every keypad press and verify TTS prompts on inbound and message flows exactly as they were built.
Live Call Monitoring
Track call duration, speaker-identified transcripts, and DTMF detection on every test call.
Every Layer of Genesys Cloud CX, Scored
Pre-Launch and Production, One Standard
Simulate live inbound and outbound Genesys Cloud CX calls before launch, then batch-analyze real production recordings against the same metrics.
Full Coverage for Voice and Digital
Score every Genesys Cloud CX interaction, from DTMF and intent recognition to bias, hallucination, and NLU accuracy.
Contact Center Ops Metrics
Track what your Genesys Cloud CX operation runs on, from CSAT and sentiment to containment rate and queue handoff trends.
Confidence by Evaluation
Every metric carries a High, Medium, or Low confidence level with a supporting evidence excerpt, so you know when a Genesys Cloud CX flow is ready to ship.
Inside Genesys Cloud CX Testing On TestMu AI
Architect flows, bot connectors, queue routing and load, and production call analysis, all scored on real calls into your Genesys Cloud CX org.
ARCHITECT FLOWS & DTMF
Validate Architect Flows and DTMF
TestMu AI walks every branch of your Genesys Cloud CX Architect flow, detecting DTMF tones and verifying TTS prompts and routing on every call.
Try for free- Walk every Architect flow branch, menu, and timeout
- DTMF tone detection on inbound and outbound calls
- TTS prompt and queue-transfer verification
BOT CONNECTORS & NLU
Test Bot Connectors and NLU
Genesys Cloud CX bots on Digital Bot, Dialogflow, or Lex follow no fixed script. TestMu AI calls each and scores intent, NLU, and handoff.
Try for free- Intent and NLU accuracy across personas and accents
- Hallucination, bias, and guardrail checks on every turn
- Handoff from Digital Bot, Dialogflow, or Lex to a queue
QUEUE ROUTING & LOAD
Load Test Predictive Routing Queues
Simulate concurrent calls into your Genesys Cloud CX queues to stress Predictive Routing, then wire regression runs into CI on HyperExecute.
Try for free- Concurrent calls to stress queues and Predictive Routing
- Cron-driven regression runs with IANA timezones
- CI/CD gating on every Genesys Cloud CX release
PRODUCTION ANALYSIS
Catch Regressions Before Customers Do
Upload real Genesys Cloud CX recordings and batch-analyze them so a drop in containment, CSAT, or intent accuracy never slips into production.
Start Testing Genesys- Batch-analyze real Genesys Cloud CX call recordings
- Track quality trends across releases over time
- Flag drops in containment, CSAT, or intent accuracy
Built for Every Layer of Genesys Cloud CX Testing
Project & Environment Management
Create testing agents, manage Genesys Cloud CX environments, and scope variables with bulk creation support.
Test Profiles & Personas
Drive calls with reusable test data and 10 built-in personas so you can simulate real Genesys callers across 50+ accents.
Validation Criteria
Define custom, evidence-based pass/fail rules per Genesys flow with High, Medium, or Low confidence tracking.
Security & Infrastructure
Run on HyperExecute with an optional secure tunnel for firewall-restricted Genesys Cloud CX telephony and APIs.
Scheduling Engine
Automate call runs on preset daily, weekly, or monthly frequencies or full custom cron expressions with IANA timezone support.
Observability & Reporting
Monitor Genesys call runs with unified dashboards, exportable reports, and real-time pass/fail trends.
Success Stories of TestMu AI (Formerly LambdaTest)
50%
reduction in test execution time
“HyperExecute is a highly reliable test execution platform and has excellent customer support.”
Sagar Uday Kumar
Sr. Engineering Manager
Some Love from our Customers
As Best Egg expanded its product offerings and entered new markets, we knew our old testing infrastructure couldn’t keep up.
With support from Tenny Agustin, our Engineering Operations Lead, we modernized our approach with
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Excited to Share My Learning Journey with Kane AI & Lambda Tool!
I'm pleased to announce that I've recently gained hands-on experience exploring Kane AI through the Lambda Tool and it’s been a fantastic journey of upskilling!
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See how is #Futureready to enable blazing-fast test orchestration seamlessly integrated with organizations' existing CI/CD platforms, using #Microsoft Azure.
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