Test Every Studio Script and Autopilot Bot in NiCE CXone
Autonomous AI agents call your NiCE CXone Studio scripts and Autopilot bots like real customers, scoring routing, handoff, and answers.
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"With 70% faster test execution, TestMu AI helped us achieve faster time-to-market and enhanced CX."
Test Every NiCE CXone Surface. One Platform.
AI-native agents place real calls and chats to run and score Studio scripts, Autopilot bots, and the agent handoff across 30+ call metrics.
Studio Scripts and ACD Routing
Place real calls into your NiCE CXone Studio scripts, walk every if-then branch and menu, and confirm ACD routing sends each caller to the right skill, all scored across 30+ call metrics.
Studio Branch Coverage
Walk every if-then action, menu option, and timeout path in your NiCE CXone Studio script on a live call.
ACD Skill Routing
Confirm callers land on the correct ACD skill and queue, with speaker-identified transcripts on every transfer.
DTMF and Prompt Checks
Detect DTMF keypad tones and verify prompts and TTS playback match what your Studio script was built to say.
From Studio Script to Agent Handoff
Every NiCE CXone Interaction, Before and After Launch
Simulate Studio scripts and Autopilot bots before you ship, then batch-analyze real production recordings with the same metrics.
Full Quality Coverage for Voice and Chat
Score intent recognition, speech-to-text accuracy, DTMF detection, hallucination, and bias on every NiCE CXone interaction.
Contact Center Metrics That Matter
Track FCR, CSAT, containment rate, and handoff quality so ACD routing and Autopilot changes never quietly hurt experience.
Confidence-Scored Evidence
Every metric carries a High, Medium, or Low confidence level and an evidence excerpt, so you know when a NiCE CXone flow is ready to ship.
Every NiCE CXone Layer, Under Test On TestMu AI
Studio scripts and ACD routing, Autopilot bots and handoff, load and CI, plus production call analysis, all scored on real calls and chats.
STUDIO & ACD ROUTING
Validate Studio Scripts and Routing
TestMu AI walks every if-then branch of your NiCE CXone Studio script, detects DTMF tones, and verifies ACD skill routing on every real call.
Try for free- Studio branch coverage of every if-then and timeout path
- DTMF keypad detection with prompt and TTS playback checks
- ACD skill routing, transfers, and fallback verification
AUTOPILOT & HANDOFF
Test Autopilot Like a Real Caller
NiCE CXone Autopilot has no fixed script. TestMu AI calls and chats like a real customer, scores intent handling, and checks the agent handoff.
Try for free- Intent handling across personas on voice and chat
- Hallucination, bias, and guardrail checks on every turn
- Bot-to-agent handoff timing and context preservation
LOAD & PERFORMANCE
Scale to Concurrent Calls and CI
Simulate concurrent calls to stress NiCE CXone ACD routing and Autopilot, then wire cron-driven regression runs into CI on HyperExecute.
Try for free- Concurrent call load to stress ACD routing and capacity
- Scheduled and cron-driven regression runs on every release
- CI/CD gating with the testmu-a2a-cli and JUnit output
PRODUCTION ANALYSIS
Catch Regressions Before Customers Do
Upload real NiCE CXone call recordings and batch-analyze them so a drop in containment, CSAT, or handoff quality never slips past you.
Start Testing NiCE CXone- Batch-analyze real NiCE CXone call and chat recordings
- Track quality trends across releases over time
- Flag drops in containment, CSAT, or intent accuracy
Built for the Full NiCE CXone Stack
Project & Environment Management
Create evaluator agents, manage NiCE CXone test environments, and scope variables with bulk creation support.
Test Profiles & Personas
Drive calls with reusable test data and 10 built-in personas so you can simulate real NiCE CXone callers, accents, and edge cases.
Validation Criteria
Define custom, evidence-based pass/fail rules per Studio branch or Autopilot intent, with High, Medium, or Low confidence tracking.
Security & Infrastructure
Execute on HyperExecute with an optional secure tunnel for NiCE CXone contact centers and telephony behind a firewall.
Scheduling Engine
Automate call runs on preset frequencies or full custom cron expressions with IANA timezone support, triggered on agent update, manually, or from CI.
Observability & Reporting
Monitor NiCE CXone call runs with unified dashboards, exportable reports, and email, Slack, or webhook alerts.
Success Stories of TestMu AI (Formerly LambdaTest)
50%
reduction in test execution time
“HyperExecute is a highly reliable test execution platform and has excellent customer support.”
Sagar Uday Kumar
Sr. Engineering Manager
Some Love from our Customers
As Best Egg expanded its product offerings and entered new markets, we knew our old testing infrastructure couldn’t keep up.
With support from Tenny Agustin, our Engineering Operations Lead, we modernized our approach with
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Excited to Share My Learning Journey with Kane AI & Lambda Tool!
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See how is #Futureready to enable blazing-fast test orchestration seamlessly integrated with organizations' existing CI/CD platforms, using #Microsoft Azure.
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