Test the Agents You Build on the Kore.ai XO Platform
TestMu AI tests the chat and voice flows of agents built on the Kore.ai XO Platform, scoring conversation quality on 9 metrics and calls on 30+ telephony metrics with a clear go-live verdict.
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"With 70% faster test execution, TestMu AI helped us achieve faster time-to-market and enhanced CX."
Test Every XO Chat and Voice Flow. One Platform.
Test Kore.ai XO Chat Dialogs
Simulate thousands of phrasings against your Kore.ai XO bot to verify each routes to the right dialog task, and score every turn on 9 quality metrics.
Intent and Slot Accuracy
Catch the misrecognized utterance before a customer does. Score whether check my balance, block my lost card, and dispute this charge each fire the correct dialog task and fill every slot.
Scenarios From Your Own Knowledge
Ingest your account-servicing FAQs and policy PDFs or connect Confluence, Jira, and GitHub, then auto-generate the paraphrases and edge cases your XO bot meets in production across 120 languages.
Go-Live Assessment
Get a Green, Yellow, or Red production-readiness verdict with customizable 0-100% pass/fail thresholds before publishing a new flow to your live banking or service channel.
From the First Message to Production
From Dialog Builder to Live IVR
Run simulated chat dialogs and live IVR test calls before you publish, then batch-analyze production transcripts and contact-center recordings with the same metrics, so quality holds from the XO builder to full deflection scale.
Total Coverage Across Chat and Voice
Score XO chat dialogs on 9 quality metrics and Voice Gateway calls on 30+ flow, accuracy, audio, and speech-to-text metrics, with intent recognition checked on both.
Containment, Deflection, and Handoff
Track CSAT and detected sentiment, IVR containment and deflection rate, early-termination rate, and when your XO agent should hand a frustrated caller to a live representative.
Go-Live Assessment by Confidence
Get a Green, Yellow, or Red verdict from four weighted dimensions, with confidence levels scaled to evaluation volume, before a new banking or service flow goes live.
Inside Kore.ai Testing on TestMu AI
9 QUALITY METRICS
Score Conversations on 9 Quality Metrics
Your XO agent is evaluated across thousands of intent paraphrases and dialog paths on the same nine metrics, scored on every multi-turn exchange with customizable 0-100% pass/fail thresholds.
Try for free- Bias, hallucination, and completeness checks
- Context awareness across a multi-turn dialog
- CSAT, file handling, and generation accuracy
PRE & POST EVALUATION
Test Before Launch, Analyze After
Pre-evaluation simulates live chat dialogs and IVR calls before you publish; post-evaluation batch-analyzes real transcripts and contact-center recordings, so quality holds from the XO sandbox to deflection scale.
Try for free- Live test dialogs and IVR voice calls
- Passive monitoring and outbound number pool
- Batch analysis of production call recordings
SCENARIO & VOICE CONFIGURATION
Configure Scenarios and Voices
Shape each test to mirror the real caller. Generate intent scenarios from your account-servicing knowledge, pick a voice to match your language coverage, add background noise, and control call flow down to response timing.
Try for free- Auto-generated intent scenarios and personas
- 15 background-noise presets for a noisy caller
- Masked numbers and call-flow controls
AUDIO, STT & ISSUE DETECTION
Catch Failures Automatically
Beyond pass and fail, the platform surfaces exactly why a call broke, from a missed intent or hallucinated policy to patchy audio or a wrong speech-to-text transcription, with precise mismatch logging.
Start Testing Your Kore.ai Agent- Pitch tracker, Voice Quality Index, and SNR
- Speech-to-text accuracy on each utterance
- Automated issue tags for every failure
Built on Universal Testing Foundations
Project & Environment Management
Map test environments to your XO dev, staging, and production app instances, and scope variables with bulk creation.
Test Profiles & Personas
Inject reusable account and caller test data, then use a pre-built or custom persona library for targeted banking and service scenarios.
Validation Criteria
Define custom, evidence-based pass/fail rules per dialog task with High/Medium/Low confidence tracking.
Security & Infrastructure
Execute via HyperExecute with optional secure tunnels for firewall-restricted Voice Gateway and telephony stacks.
Scheduling Engine
Automate runs with preset frequencies or custom cron expressions and IANA timezone support after every XO publish.
Go-Live Assessment
Get a Green, Yellow, or Red verdict from four weighted dimensions with AI-powered failure-pattern analysis.
Success Stories of TestMu AI (Formerly LambdaTest)
50%
reduction in test execution time
“HyperExecute is a highly reliable test execution platform and has excellent customer support.”
Sagar Uday Kumar
Sr. Engineering Manager
Some Love from our Customers
As Best Egg expanded its product offerings and entered new markets, we knew our old testing infrastructure couldn’t keep up.
With support from Tenny Agustin, our Engineering Operations Lead, we modernized our approach with
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Best Egg
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Excited to Share My Learning Journey with Kane AI & Lambda Tool!
I'm pleased to announce that I've recently gained hands-on experience exploring Kane AI through the Lambda Tool and it’s been a fantastic journey of upskilling!
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See how is #Futureready to enable blazing-fast test orchestration seamlessly integrated with organizations' existing CI/CD platforms, using #Microsoft Azure.
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