IVR Testing Software: Automate IVR Tests With Real Calls
Deploy autonomous AI evaluators that call your IVR and voice agents like real customers, scoring every interaction across 30+ metrics for accuracy, compliance, and experience.
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"We have tripled our tests and are now executing tests in less than 2 hours with 78% Faster Test Execution"
"We figured out a more efficient way to monitor system health and resolve failures earlier in lower environments."
"TestMu AI has significantly boosted our testing speed, is easy to implement, and provides exceptional support."
"With 70% faster test execution, TestMu AI helped us achieve faster time-to-market and enhanced CX."
What Does IVR Testing Software Check?
IVR testing software checks that an interactive voice response system plays the right prompts, accepts keypad (DTMF) and speech input, routes callers correctly and holds up under peak call volume. TestMu AI places real phone calls that follow your IVR test scenarios, detects DTMF tones and scores each call on 30+ metrics, from intent recognition accuracy to containment rate.
Test Every Voice Channel. One Platform.
AI-native agents that place real calls to plan, run, and score IVR flows and outbound dialers across 30+ call metrics.
Inbound IVR & Support Bot Testing
Test IVR systems and inbound support bots with real phone calls, and score every call across 30+ metrics, from intent recognition to containment.
Live Call Monitoring
Track real-time call duration, speaker-identified transcripts, and DTMF detection on every test call.
30+ Call Metrics
Measure FCR, intent recognition, CSAT, containment rate, voice quality, and STT accuracy.
Production Recording Analysis
Upload production call recordings for batch analysis with the same evaluation metrics.
IVR Tests You Can Run on TestMu AI
Run them against the phone number your IVR answers on, or score recordings of your production calls.
| Test | What it covers |
|---|---|
| Menu and DTMF paths | Test calls follow the menu path in the scenarios you write, and keypad inputs (0 to 9, star and pound) appear in the call transcript. |
| Speech recognition | STT Accuracy, an STT Verdict and mismatch examples on each call, with 200+ caller voices and 15 background-noise presets to vary the speech. |
| Routing, queues and transfers | Validation criteria you set per scenario, such as the expected route or transfer, return Pass, Fail or Unable to Verify, beside Containment Rate and AI to Human Handoff Rate. |
| Load on inbound lines | Concurrent real calls held at a target level for 1 to 120 minutes, with load achieved, connection reliability and the breaking point reported. |
| Scheduled regression | Cron schedules with IANA time zones rerun your suites, and agent-testing-cli runs them from your CI/CD pipeline. |
| Production call analysis | Score MP3 or WAV recordings of real customer calls in batches with the same metrics, without placing new calls. |
For every type, see the 16 types of IVR testing.
From the First Ring to Production
Every Stage of Your Call Agent, Covered
Simulate live inbound and outbound call scenarios before launch, then batch-analyze real production recordings with the same metrics.
Total Quality Coverage for Voice Agents
Measure what matters on every call, from intent recognition and STT accuracy to containment rate and voice quality.
UX and Business Ops Metrics
Track the metrics that matter most to your contact center, from CSAT and sentiment to containment rate and handoff trends.
Confidence by Evaluation
Go-live verdicts carry a confidence level based on call volume, so you know how much evidence backs a Green, Yellow or Red result.
Inside IVR Testing On TestMu AI
DTMF menu flows, AI voice agents, load and CI, plus production call analysis, all on real phone calls.
DTMF & MENU TESTING
Validate DTMF Menus and Call Routing
Test calls follow the menu paths you script, keypad (DTMF) inputs show in the transcript, and your criteria check each expected route and transfer.
Try for free
- A test scenario for each menu path you define
- DTMF tone detection on inbound and outbound calls
- Pass, Fail or Unable to Verify per expected route
AI VOICE AGENT TESTING
Test AI Voice Agents Like Real Callers
AI voice agents do not follow a fixed script. Our evaluator calls your agent like a real customer and scores intent recognition, speech-to-text accuracy, and compliance.
Try for free- Intent recognition accuracy across personas and accents
- Custom metrics that grade your own rules on every call
- Speech-to-text and voice-quality scoring
LOAD & PERFORMANCE
Scale to Concurrent Calls and Wire It Into CI
Hold a target number of concurrent real calls for 1 to 120 minutes, schedule cron-driven regression runs, and run suites from the CLI in CI.
Try for free- Load achieved, connection reliability and breaking point
- Scheduled and cron-driven regression runs
- CI/CD integration for every release
PRODUCTION ANALYSIS
Catch Regressions Before Your Customers Do
Test calls catch what you script; real calls catch what you do not. Upload production recordings and batch-analyze them so a drop in containment or CSAT never slips by.
Start Testing Your IVR- Batch-analyze real production call recordings
- Track quality trends across releases over time
- Flag drops in containment, CSAT, or intent accuracy
Built for Every Layer of IVR Testing
Project & Environment Management
Create agents, manage test environments, and scope variables with bulk creation support.
Test Profiles & Personas
Drive calls with reusable test data and a persona library so you can simulate real callers and accents.
Validation Criteria
Define custom, evidence-based pass/fail rules per scenario with High/Medium/Low confidence tracking.
Phone Number Management
Register the numbers your IVR answers on, with country code selection for 20+ countries and a default number.
Scheduling Engine
Automate call runs using preset frequencies or full custom cron expressions with IANA timezone support.
Observability & Reporting
Track call status live, replay recorded calls with transcripts, and get go-live assessments with prioritized action items.
Success Stories of TestMu AI (Formerly LambdaTest)
50%
reduction in test execution time
“HyperExecute is a highly reliable test execution platform and has excellent customer support.”
Sagar Uday Kumar
Sr. Engineering Manager
Some Love from our Customers
As Best Egg expanded its product offerings and entered new markets, we knew our old testing infrastructure couldn’t keep up.
With support from Tenny Agustin, our Engineering Operations Lead, we modernized our approach with
TestMu AI
Best Egg
best-egg
Excited to Share My Learning Journey with Kane AI & Lambda Tool!
I'm pleased to announce that I've recently gained hands-on experience exploring Kane AI through the Lambda Tool and it’s been a fantastic journey of upskilling!
KaneAI
Suryateja Goud
suryateja-goud
See how is #Futureready to enable blazing-fast test orchestration seamlessly integrated with organizations' existing CI/CD platforms, using #Microsoft Azure.
TestMu AI
Microsoft India
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Across the IVR Stack
Testing IVRs on Twilio, Amazon Connect, Genesys, and More
Any IVR that answers a phone number can be tested by calling it, with no change on the IVR side. Start from the platform your IVR runs on, or go deeper with the IVR testing guides and the related agent testing pages.
IVR Platforms
Phone and Contact Center
Adjacent Agent Surfaces
Frequently asked questions
TestMu AI for Enterprise
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