Test the AI Agents You Build on Haptik
Deploy autonomous AI evaluators to pressure-test your Haptik assistant's order, billing, and policy conversations across thousands of scenarios and catch failures before a customer does.
Automate Browser Flows from your
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Trusted by 2M+ users globally at
"We have tripled our tests and are now executing tests in less than 2 hours with 78% Faster Test Execution"
"We figured out a more efficient way to monitor system health and resolve failures earlier in lower environments."
"TestMu AI has significantly boosted our testing speed, is easy to implement, and provides exceptional support."
"With 70% faster test execution, TestMu AI helped us achieve faster time-to-market and enhanced CX."
How TestMu AI Tests Your Haptik Agents
Test Haptik Support Conversations
Score every Haptik IVA support conversation across 9 quality metrics, so a refused valid return or wrong cancellation fee never reaches a shopper.
9 Quality Metrics
Score bias, hallucination, completeness, context awareness, and response quality when a buyer changes a delivery address mid-order, disputes a charge, or reschedules a booking.
Scenarios From Your Smart Skills
Auto-generate 60-100+ scenarios from your help-center articles, PRDs, or connected JIRA, Confluence, and GitHub so coverage matches the intents and flows your IVA serves.
Go-Live Assessment
Get a Green, Yellow, or Red production-readiness verdict before you publish a new Smart Skill or knowledge update across WhatsApp and web.
Complete Haptik Testing Coverage
Confidence by Evaluation Volume
HIGH (100+ evaluations), MEDIUM (50-99), LOW (20-49), VERY LOW (below 20), calibrated to how many conversations you put your Haptik IVA through.
9 Quality Metrics Across Every Conversation
Bias, hallucination, completeness, context awareness, response quality, flow, user satisfaction, file handling, and file accuracy, scored on every multi-turn chat your agent handles.
4-Dimension Go-Live Assessment
Each run scores Functional Completeness, Quality Standards, Risk Profile, and Operational Readiness, weighted 25% each, before a Smart Skill ships.
Pass/Fail Analysis Output
Pinpoint every match and discrepancy in your IVA's responses across order, billing, and policy intents, tracked as Pass, Fail, or Partial against your criteria.
Built for Every Layer of Haptik QA
Project and Environment Management
Create test projects, separate staging from production Haptik bots, and scope variables with bulk creation.
Test Profiles and Personas
Inject reusable test data and run scenarios across personas like a frustrated returns customer or a first-time WhatsApp user.
Custom Validation Criteria
Define evidence-based pass/fail rules per intent and flow with High/Medium/Low confidence tracking.
Security and Infrastructure
Execute via HyperExecute with optional secure tunnels for firewall-restricted Haptik agent endpoints.
Scheduling Engine
Automate runs using preset frequencies or full custom cron expressions with IANA timezone support.
Observability and Reporting
Monitor your IVA across runs with unified dashboards, exportable reports, and real-time quality trends.
Success Stories of TestMu AI (Formerly LambdaTest)
50%
reduction in test execution time
“HyperExecute is a highly reliable test execution platform and has excellent customer support.”
Sagar Uday Kumar
Sr. Engineering Manager
Some Love from our Customers
As Best Egg expanded its product offerings and entered new markets, we knew our old testing infrastructure couldn’t keep up.
With support from Tenny Agustin, our Engineering Operations Lead, we modernized our approach with
TestMu AI
Best Egg
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Excited to Share My Learning Journey with Kane AI & Lambda Tool!
I'm pleased to announce that I've recently gained hands-on experience exploring Kane AI through the Lambda Tool and it’s been a fantastic journey of upskilling!
KaneAI
Suryateja Goud
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See how is #Futureready to enable blazing-fast test orchestration seamlessly integrated with organizations' existing CI/CD platforms, using #Microsoft Azure.
TestMu AI
Microsoft India
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