Test the AI Agents You Build on Cognigy
Test your Cognigy digital chat and Voice Gateway agents with autonomous evaluators that score conversations on 9 quality metrics and calls on 30+ telephony metrics, then return a clear go-live verdict.
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Test Every Cognigy Channel. One Platform.
Test Cognigy Digital Chat Agents
Run thousands of real conversations against your Cognigy digital chat agent and score every turn, from a Knowledge AI answer to a multi-turn account inquiry.
9 Quality Metrics Per Turn
Score bias, hallucination, completeness, context awareness, response quality, conversation flow, user satisfaction, file handling, and file generation accuracy, so a Search Extract answer that drifts from source policy is flagged before it ships.
Scenarios From Your Knowledge AI
Ingest the PDFs, CTXT files, and web pages that feed your Cognigy Knowledge Stores, or connect Confluence and Jira, then auto-generate the loan, billing, and claim edge cases your agent will face.
Go-Live Assessment
Get a Green, Yellow, or Red production-readiness verdict with customizable 0-100% pass/fail thresholds before the agent reaches a customer on web chat or WhatsApp.
From the First Message to Production
Pre- and Post-Evaluation, End to End
Simulate conversations and place live calls into your Voice Gateway before launch, then batch-analyze production transcripts and recordings on the same metrics, so quality holds from a staging Flow change to peak contact-center traffic.
Coverage for Chat and Voice Gateway
Score Cognigy digital chat conversations across 9 quality metrics, and Voice Gateway calls across 30+ flow, accuracy, audio, and speech-to-text metrics, in over 100 languages.
Contact Center Ops Metrics
Track CSAT and detected sentiment, containment rate, early-termination rate, and how often the agent escalates to a live rep, the numbers your contact-center leaders report.
Go-Live Assessment by Confidence
Get a Green, Yellow, or Red verdict from four weighted dimensions, with confidence levels scaled to your evaluation volume, before the agent answers a real customer.
Inside Cognigy Testing on TestMu AI
9 QUALITY METRICS
Score Conversations on 9 Quality Metrics
Your Cognigy agent is evaluated across thousands of contact-center scenarios on the same nine metrics, scoring every multi-turn exchange and Knowledge AI answer, with customizable 0-100% pass/fail thresholds.
Try for free- Bias, hallucination, and completeness checks
- Context awareness across multi-turn Flows
- CSAT, file handling, and generation accuracy
PRE & POST EVALUATION
Test Before Launch, Analyze After
Pre-evaluation simulates live chats and places calls into your Voice Gateway; post-evaluation batch-analyzes real transcripts and recordings, so quality holds from a staging Flow to peak contact-center traffic.
Try for free- Live test chats and Voice Gateway calls
- Passive monitoring and outbound number pool
- Batch analysis of production call recordings
SCENARIO & VOICE CONFIGURATION
Configure Scenarios and Voices
Shape each test to mirror real callers. Generate scenarios from your Knowledge Stores, pick an accent, add background noise, and control call flow down to barge-in and response timing.
Try for free- Scenarios from your Knowledge AI and a persona library
- 15 background-noise presets for line resilience
- Masked numbers and call-flow controls
AUDIO, STT & ISSUE DETECTION
Catch Failures Automatically
Beyond pass and fail, the platform surfaces why a call broke, from a hallucinated policy to a misrecognized intent, patchy audio, or incorrect speech-to-text, with precise mismatch logging.
Start Testing Your Cognigy Agent- Pitch tracker, Voice Quality Index, and SNR
- Speech-to-text accuracy mapping per STT vendor
- Automated issue tags for every failure
Built on Universal Testing Foundations
Project & Environment Management
Map dev, staging, and production Cognigy endpoints, manage test environments, and scope variables with bulk creation.
Test Profiles & Personas
Inject reusable key-value test data like account numbers and use a pre-built or custom persona library for targeted caller scenarios.
Validation Criteria
Define custom, evidence-based pass/fail rules per scenario with High/Medium/Low confidence tracking.
Security & Infrastructure
Execute via HyperExecute with optional secure tunnels for firewall-restricted Voice Gateway and SIP telephony stacks.
Scheduling Engine
Automate runs with preset frequencies or full custom cron expressions and IANA timezone support.
Go-Live Assessment
Get a Green, Yellow, or Red verdict from four weighted dimensions with AI-powered failure-pattern analysis.
Success Stories of TestMu AI (Formerly LambdaTest)
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