Test the AI Agents You Build on Parloa
Deploy autonomous evaluators that test the phone and chat agents you build on Parloa, scoring conversations on 9 quality metrics and calls on 30+ telephony metrics with a clear go-live verdict.
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Test Every Parloa Agent, From Phone to Chat
Test Parloa Chat and Messaging Agents
Parloa agents work the same Tier 1 cases in chat, WhatsApp, and Teams as on the phone. Simulate thousands of conversations and score every turn on 9 quality metrics.
9 Quality Metrics
Score bias, hallucination, completeness, context awareness, response quality, conversation flow, user satisfaction, and file handling on every reply, so the agent never invents a policy.
Scenarios From Your Own Knowledge
Feed the same policy PDFs, tariff tables, and process docs your knowledge skills read, or connect Confluence and Jira, to auto-generate the order-tracking, refund, and rescheduling edge cases your agent will face.
Go-Live Assessment
Get a Green, Yellow, or Red production-readiness verdict with customizable 0-100% pass/fail thresholds before the agent answers a customer.
From the First Test Call to Production Scale
Pre- and Post-Evaluation, End to End
Run simulated conversations and live test calls before you publish a new agent version, then batch-analyze production transcripts and recordings with the same metrics, so quality holds from one skill to millions of interactions.
Total Quality Coverage for Parloa Agents
Score chat, WhatsApp, and Teams conversations across 9 quality metrics, and inbound and outbound phone calls across 30+ flow, accuracy, audio, and speech-to-text metrics.
Containment and Handoff Metrics
Track CSAT and detected sentiment, containment rate, early-termination rate, and AI-to-human handoff trends that show whether your Parloa agent is deflecting calls or pushing them to live agents.
Go-Live Assessment by Confidence
Get a Green, Yellow, or Red verdict from four weighted dimensions, with confidence scaled to your evaluation volume, before the agent goes live in your contact center.
Inside Parloa Contact Center Testing
9 QUALITY METRICS
Score Conversations on 9 Quality Metrics
Your Parloa agent is evaluated across thousands of contact center scenarios on the same nine metrics, scored on every multi-turn exchange with customizable 0-100% pass/fail thresholds.
Try for free- Hallucinated-policy and completeness checks
- Context awareness across a multi-turn claim
- CSAT, file handling, and generation accuracy
PRE & POST EVALUATION
Test Before Launch, Analyze After
Pre-evaluation simulates live conversations and inbound calls before you publish a new agent version; post-evaluation batch-analyzes real transcripts and recordings, so quality holds from a pilot skill to millions of calls.
Try for free- Live test conversations and inbound calls
- Passive monitoring and outbound number pool
- Batch analysis of production call recordings
SCENARIO & VOICE CONFIGURATION
Configure Scenarios and Voices
Shape each test to mirror real callers. Generate scenarios from the same knowledge your skills read, choose a voice and accent, add background noise, and control call flow down to response timing.
Try for free- Scenarios from your policy and process docs
- 15 background-noise presets for callers on the move
- Masked numbers and call-flow controls
AUDIO, STT & ISSUE DETECTION
Catch Failures Automatically
Beyond pass and fail, the platform surfaces exactly why a call broke, from a hallucinated tariff to a missed barge-in, patchy audio, or a misheard account number from speech-to-text, with precise mismatch logging.
Start Testing Your Parloa Agent- Pitch tracker, Voice Quality Index, and SNR
- Speech-to-text accuracy on names and account numbers
- Automated issue tags for every failure
Built on Universal Testing Foundations
Project & Environment Management
Create agents, manage test environments, and scope variables with bulk creation across staging and production.
Test Profiles & Personas
Inject reusable key-value test data and use a pre-built or custom caller-persona library for angry, confused, and multilingual scenarios.
Validation Criteria
Define custom, evidence-based pass/fail rules per scenario, like the right refund policy quoted, with High/Medium/Low confidence tracking.
Security & Infrastructure
Execute via HyperExecute with optional secure tunnels for firewall-restricted SIP telephony and contact center stacks.
Scheduling Engine
Automate runs with preset frequencies or full custom cron expressions and IANA timezone support for global call centers.
Go-Live Assessment
Get a Green, Yellow, or Red verdict from four weighted dimensions with AI-powered failure-pattern analysis.
Success Stories of TestMu AI (Formerly LambdaTest)
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