The next era of AI: Moving from "Can we build it?" to "Can we trust it?"
Every business wants to show that it's 'doing AI', so they're rushing towards the technology before they've settled on the outcome. Leaders are being swept along by a flood of vibe coding, pilots and proof-of-concepts, without a clear destination. The question is no longer "can we build it?" but "can we trust it?"
To build this trust, Andrew Duncan, CEO of QualityAI, will explain why quality engineering and assurance now belong at the very start of the transformation process, rather than as boxes to tick at the end.
Because when AI has the capacity to interpret, adapt, and drive business decisions, quality engineering must evolve – not only to test that technology works, but that it supports business outcomes, and continues to do so without drifting.
As leaders reach for what's next, the ability to engineer quality is what builds confidence. And that confidence is what lets them move fast.
Key Takeaways:
Know what level of risk you're willing to accept.
Have a clear business outcome you want to achieve using AI.
Don't mistake a successful pilot for readiness to go into production.
Bring in quality engineering from the start, so you know upfront what evidence will earn trust.
Understand how you'll measure quality long after a solution is live.
About the speaker
Andrew Duncan:
Andrew Duncan is an accomplished business leader and entrepreneur with more than 30 years of international experience across consulting, technology, and professional services. Recognised for driving sustained growth, managing complex transformations, and building high-performing teams, Andrew has driven innovative strategies for many of the world's most respected brands across global markets. Before joining QualityAI as Chief Executive Officer, Andrew served as CEO of Infosys Consulting, positioning the firm as one of the fastest growing and most profitable business units within the Infosys group. Under his direction, the organisation adopted a new operating model, strengthened its leadership through internal promotions and targeted external hires, and launched several cutting-edge service lines. The impact was significant: record-breaking revenues, double-digit annual growth, and market-leading profitability. His strategic vision and operational discipline helped drive exceptional client retention and significantly elevated the firm's profile across the C-suite, analyst, and media communities. Earlier in his career, Andrew held senior leadership roles at A.T. Kearney, AlixPartners, and Galphay, and co-founded a professional services firm that achieved rapid scale under his direction. He has delivered major initiatives in strategy, digital transformation, and organisational change across a wide range of industries, including financial services, retail, energy, and healthcare. Andrew holds a degree in Electrical Engineering from Imperial College London. A dual UK-US citizen, he was named a 'Global Leader in Consulting' by Consulting Magazine in 2022. He is frequently published in international media, a regular contributor to the Forbes Technology Council, and a sought-after speaker on the future of leadership, AI, and digital innovation.
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TestMu Conf
Testμ (TestMu) is the world’s largest virtual conference on agentic engineering and quality, built by the community, for the community. As AI reshapes how we build, test, and ship software, Testμ Conf is where you connect, grow, and lead: agentic workflows, autonomous quality, battle-tested AI playbooks, hands-on workshops, and the engineering culture driving it all.
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