The BFSI Playbook: Scaling AI with Trust and Quality
No sector has more to gain from AI, and less room for error, than BFSI. Banks are deploying AI across lending, fraud, and customer servicing; insurers are reimagining underwriting and claims; financial services firms are racing to move agentic AI from pilot to production. Yet every deployment must answer to regulators, auditors, and customers whose trust is the entire business. This panel brings together leaders from banking, insurance, and financial services technology to share their playbooks: which AI use cases have genuinely earned their place in production, how trust becomes an engineering discipline rather than a slogan, and what quality at scale looks like when the systems you're testing are non-deterministic and the stakes are someone's loan, claim, or life savings.
About the speaker
Eshwar Pastapur:
Eshwar G. Pastapur is an award-winning CIO, technologist, entrepreneur, and speaker with more than 30 years of global experience leading AI, data, and digital transformation across the insurance industry. A two-time CIO 100 Award winner and 2023 Michigan CIO of the Year, he has delivered more than $100 million in business value through modernization and automation. Today, as Founder and CEO of SYMPLYPHY.AI, he helps organizations turn AI from hype into practical business outcomes, with a mission to make emerging technology understandable and accessible from boardrooms to classrooms.
Brianna Elsass:
Brianna Elsass is an enterprise digital transformation leader and the EVP & Chief Digital Officer at Associated Bank. With deep experience across major financial institutions, she has led award-winning digital, omni-channel, and AI-enabled customer experience programs, integrated multibillion-dollar acquisitions, and modernized core platforms to position organizations for future growth. Known for her ability to simplify complexity and build trusted, high-performing teams, Brianna blends bespoke technology innovation with strategic vendor ecosystems to deliver scalable, customer-centric solutions. She is a former Vice Chair of the Advisory Board for The Washington Center and a frequent industry speaker on digital banking, responsible AI, and enterprise transformation. She brings a forward-leaning perspective on how financial institutions can innovate with clarity, confidence, and discipline — while keeping the customer at the heart of every decision.
Brian Corkery:
Anand Moorthy:
About
TestMu Conf
Testμ (TestMu) is the world’s largest virtual conference on agentic engineering and quality, built by the community, for the community. As AI reshapes how we build, test, and ship software, Testμ Conf is where you connect, grow, and lead: agentic workflows, autonomous quality, battle-tested AI playbooks, hands-on workshops, and the engineering culture driving it all.
More Sessions
Join the builders, testers, and innovators shaping the next generation of web experiences.
Testμ Conf 2026 is where they meet.
