Monitor Customer Experience Across Every Channel
Deploy autonomous AI evaluators that watch your voice, IVR, and chat interactions like real customers, scoring every one across 30+ metrics so you catch a failing experience before your customers do.
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Trusted by 2M+ users globally at
"We have tripled our tests and are now executing tests in less than 2 hours with 78% Faster Test Execution"
"We figured out a more efficient way to monitor system health and resolve failures earlier in lower environments."
"TestMu AI has significantly boosted our testing speed, is easy to implement, and provides exceptional support."
"With 70% faster test execution, TestMu AI helped us achieve faster time-to-market and enhanced CX."
Inside CX Monitoring on TestMu AI
Real-time monitoring, quality and sentiment scoring, alerting with root cause, and production analysis across voice, IVR, and chat.
REAL-TIME MONITORING
Every Conversational Channel, One View
Watch voice, IVR, and chat interactions live in a single view, with speaker-identified transcripts and DTMF detection, so a broken flow surfaces in seconds instead of in next month's survey.
Try for free- Voice, IVR, and chat experience in one unified view
- Live call duration, transcripts, and DTMF detection
- Per-channel Green, Yellow, or Red health signal
QUALITY & SENTIMENT
Score CSAT and Sentiment, Not a Sample
Manual QA reviews a handful of calls. Our evaluators score every voice and chat interaction for CSAT, sentiment, and containment, so experience is measured, not sampled.
Try for free- CSAT, sentiment, containment, FCR, and voice quality
- 9 conversational metrics: hallucination, bias, context
- Custom, evidence-based pass and fail rules per channel
ALERTING & ROOT CAUSE
Alert, Then Drill to the Root Cause
Set thresholds on the metrics that matter and let channels flip state when they cross. Then drill into the transcript and evidence behind any flagged interaction to find exactly what broke.
Try for free- Threshold-based health signals on containment and CSAT
- Drill into transcript and evidence behind every flagged score
- Scheduled, cron-driven runs wired into CI for every release
PRODUCTION ANALYSIS
Measure Your Real Customer Experience
Synthetic checks catch what you script; real interactions catch what you do not. Upload production recordings and batch-analyze them so a drop in containment or CSAT never slips by.
Start Monitoring Your CX- Batch-analyze real call and chat recordings
- Track quality trends across releases over time
- Flag drops in containment, CSAT, or intent accuracy
From Live Interaction to Production Trend
Synthetic and Real, One View
Monitor live synthetic interactions before launch, then batch-analyze real production recordings with the same metrics, so nothing falls between the two.
Total Quality Coverage Across Channels
Measure what matters on every interaction, from intent recognition and STT accuracy to bias and hallucination, so every customer touchpoint meets your standard.
UX and Business Ops Metrics
Track the metrics that matter most to your contact center, from CSAT and sentiment to containment rate and handoff trends.
Confidence by Evaluation
Health scores are weighted by evaluation volume, giving you a reliable signal on whether your CX is holding or slipping.
Built for Every Layer of CX Monitoring
Channel & Environment Coverage
Set up monitors across voice, IVR, and chat environments, scope variables, and spin up new coverage in bulk.
Personas & Real-Caller Coverage
Drive monitoring with reusable data and a persona library so you measure experience across real caller segments and accents.
CX Thresholds & Scoring Rules
Set custom, evidence-based pass/fail thresholds per metric and channel, with High, Medium, and Low confidence tracking.
Security & Infrastructure
Run monitors via HyperExecute with optional secure tunnels for firewall-restricted IVR and telephony stacks.
Continuous Scheduling
Keep channels watched around the clock with preset frequencies or full custom cron expressions and IANA timezone support.
Dashboards & Alerting
Track every channel on unified dashboards with exportable reports and real-time health and trend signals.
Success Stories of TestMu AI (Formerly LambdaTest)
50%
reduction in test execution time
“HyperExecute is a highly reliable test execution platform and has excellent customer support.”
Sagar Uday Kumar
Sr. Engineering Manager
Some Love from our Customers
As Best Egg expanded its product offerings and entered new markets, we knew our old testing infrastructure couldn’t keep up.
With support from Tenny Agustin, our Engineering Operations Lead, we modernized our approach with
TestMu AI
Best Egg
best-egg
Excited to Share My Learning Journey with Kane AI & Lambda Tool!
I'm pleased to announce that I've recently gained hands-on experience exploring Kane AI through the Lambda Tool and it’s been a fantastic journey of upskilling!
KaneAI
Suryateja Goud
suryateja-goud
See how is #Futureready to enable blazing-fast test orchestration seamlessly integrated with organizations' existing CI/CD platforms, using #Microsoft Azure.
TestMu AI
Microsoft India
MicrosoftIndia
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