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Impact of User-Centric Testing on Product Quality and Customer Satisfaction | LambdaTest
Impact of User-Centric Testing on Product Quality and Customer Satisfaction | LambdaTest
Playlist
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- AI Use Cases in Software Testing
- Use Cases of Machine Learning
- Most Used Git Commands
- Impact of User-Centric Testing on Product Quality and Customer Satisfaction
- Why Async and Await Are Crucial in WebdriverIO Testing
- Promises in JavaScript
- Finding Elements Using WebdriverIO Selectors
- Automating Build and Publish with Jenkins & GitHub
- Understanding Implicit Waits in Selenium
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- Selenium Vs Cypress Vs Playwright: Key Differences at a Glance
- Setting Up JUnit 4 Dependency
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- Performance Testing: Backend & Frontend Strategies
- Contract Testing: Key Approaches and Best Practices
- Test Execution Reporting: Tools, Trends, and Best Practices
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About The Video
Discover how user-centric testing bridges the gap between functionality and real-world user experiences, leading to higher product quality and improved customer satisfaction.
User-centric testing focuses on understanding real user behaviors and potential interruptions, going beyond just functionality. Integrating user feedback aligns the product with user needs, leading to better product quality and increased customer satisfaction.
Video Chapters
00:00 Introduction
00:05 Impact of User-Centric Testing
06:30 Closing
Key Topics Covered
Introduction to User-Centric Testing:
Explanation of the importance of aligning perceived behavior with actual user behavior in software testing.
Discussion on how focusing only on functionality can overlook the real-life user scenarios and experiences.
Real-World Examples of User-Centric Testing:
Example of testing a cab booking app like Uber, highlighting how users switch between apps based on pricing, which is often missed in functionality testing.
Importance of considering real-life scenarios such as app switching, interruptions, and context switching.
Customer Feedback and Success Stories:
Insights on the impact of customer interviews in understanding how users interact with products.
A success story during the COVID-19 pandemic where customer feedback helped a fintech company create a new feature that allowed users to make transactions remotely, increasing revenue.
The Difference Between Functionality and User Experience Testing:
Emphasis on how testing goes beyond just verifying functionality. It's crucial to focus on the user experience and how the product meets their expectations.
Example of testing a filter feature to see if it provides results that align with the user's expectations.
Incorporating Customer Feedback to Improve Products:
Explanation of how continuous user feedback can help identify new features and optimize existing ones, leading to better customer satisfaction and increased revenue.
Impact of User-Centric Testing on Product Quality and Customer Satisfaction:
User-centric testing is positioned as a game changer for improving product quality and boosting customer satisfaction by identifying potential obstacles or interruptions in user journeys.
LambdaTest
LambdaTest is an AI-Native test orchestration and execution platform that allows you to perform both manual and automated testing across 3000+ environments, making it a top choice among other cloud testing platforms.
