Now Log Bugs Using TestMu AI and DevRev

What is DevRev?

DevRev is a software organization that brings developers and customers together in the era of product-led growth. The organization offers a CRM platform for developers that leverages data, design, and machine intelligence to empower them to build, support, and grow their customer bases.

When most organizations have low net promoter scores (NPS) and high customer churn rates, DevRev strives to change the status quo of software development organizations by making them more customer-focused.

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Why use DevRev for managing developer-customer relationships?

Businesses utilize customer relationship management systems to track and analyze customer data. The software collects information from different customers, integrates that data into a single database, and stores the information for future use.

DevRev is the organization behind the world’s first DevCRM system. They have brought the voice of the customer from the front office and connected it with your product on one end and real-time, social, and work management on the other. This enables you to get ongoing customer feedback, improve products and services, and stay competitive in today’s marketplace.

Unlike other CRM systems, DevRev is a revolutionary software that allows companies to merge customer service and product development.

Here are some of the use cases of DevRev that set it apart:

Product Management:

DevRev helps you manage features and capabilities related to your product, making it easier to delegate work and understand the different components of your product. Within DevRev, you can also manage the products, capabilities, and features within Trails.

Work Management:

With DevRev, you can assign work to your team and track individual progress on issues. This is connected to your product capabilities and the customer conversations managed within DevRev’s Vistas. These connections are managed within DevRev Vistas, a visual interface that simplifies the management of complex parts of your project.

Support:

The DevRev platform has a feature called PLuG that enables companies to embed a Conversations widget within their applications. Once PLuG has been enabled, all customer conversations can be tracked within DevRev. Any conversation can be immediately linked to a ticket, a ticket to an issue, and subsequently to a part (capabilities).

Note: Log bugs while performing live-interacting testing with TestMu AI and DevRev. Try TestMu AI Now!

TestMu AI Integration with DevRev

By integrating TestMu AI with DevRev, you can file bugs while performing live-interactive testing of your web applications from the TestMu AI platform to your DevRev instance, thus saving time and effort.

Along with this, TestMu AI allows you to perform automated browser testing on an online browser farm of 3000+ real browsers and operating system combinations to achieve greater test coverage.

When DevRev integrates with TestMu AI, you can access a comprehensive solution that combines in-app product support with a scalable and customizable ticketing platform that turns agents into customer engineers.

DevRev allows you to visualize and connect the features and capabilities used by your customers to the services that power them, build roadmaps that last, track customer interactions, and enrich your parts with system and user metrics.

To set up TestMu AI and DevRev integration, you must configure your TestMu AI Credentials (Username and Access Key). You can get them by your TestMu AI Profile.

All in All!

TestMu AI is excited to announce its integration with DevRev, allowing you to take your business to the next level. Now that you’ve integrated DevRev into your CRM, you can automate routine CRM tasks, freeing you to focus more on your most important work. We hope this new integration with DevRev will greatly benefit you while maximizing your productivity.

Try our new DevRev integration and share your thoughts on the TestMu AI Community. You can also contact us via our chat portal or by mail at [email protected].

Happy Testing! 😀