How Testers Can Remain Valuable in Agile Teams

What Are the Expectations from Testers in an Agile Team?

Your organization has started the transition to Agile and as a tester, you are uncertain of what it means to be a tester in an Agile team. Let’s review the main expectations from these testers.

Serve different key stakeholders

Though we may hate to admit it, testing is a service role. There is no shame in this. Testers should feel good about it, as the service they provide to key stakeholders is vital.

The testers’ success is determined by their ability to serve each stakeholder and meet their expectations, needs, and interests. That might not seem so hard at first sight, but testers serve many clients that have expectations that don’t necessarily align:

Agile team members – Testers are part of their Agile teams, which means that they work closely with programmers. As a tester in a team, you make the programmer’s job easier by providing fast feedback about the quality of their work. Creating these feedback loops is important in the Agile environment as it allows the team to identify and remove critical issues earlier in the sprint. From the tester’s perspective, creating effective feedback loops allows them to gain more respect and a lot more credibility, which increases their ability to support the team.

Project managers – The role of the project manager is to direct the project and to ensure it meets its milestones. The tester serves the project manager by sharing honest feedback and flagging any important issues that can impact the overall progress of the project.

Technical support – The technical support team is one of the most important teams in the organization, as they deal with product issues that have an impact on customers. Testers serve this team by:

• Helping them investigate complex problems found in the field.
• Alerting them to known risks and bugs.
• Providing technical support when needed.
• Educating the team on newly added features or changes in the system behavior.

Moreover, the benefits that testers gain by providing these services are vital:

• Close contact with the technical team brings them closer to the customer.
• A better understanding of customer expectations.
• Identify quality issues that the team has failed to identify pre-release.

Do not compromise on quality

We expect testers not to compromise on the quality of their work even when that annoys someone whose opinion matters. They should always keep their integrity and report any issue that affects the value provided to the customer.

They simply have to report any concerns they have that should be taken care of before the product is released. Sometimes those concerns will be ignored by a key decision-maker, but if that’s the case it becomes their responsibility.

Collaborate with other team members

Collaboration is one of the key principles of Agile. As such, we expect to see it from all team members, and testers are no different. Testers should communicate with other team members and with external stakeholders that are part of the project.

Examples:

• Help other team members with a user story that has not progressed as planned. This can be by testing, writing code, setting up the test environment, or anything else.
• Help other team members write tests at all levels of the application.
• Work with the developers to report design issues that may cause major quality issues.
• Conduct a test review, create test designs and reduce duplicate tests at different testing layers.

Help with testability

Testability is one of the most important things that testers are expected to contribute. Testability helps the team increase quality. It also helps improve discipline and communication. Testability is a major part of any user story and is known as one of the six guidelines of the INVEST model for writing user stories.

Testers must be involved in all parts of this model, especially on the testability side. They must help the team understand how and what they need to test a story, which will increase the contribution of the other team members to the testing effort.

Another aspect of testability is that testers now work closely with developers to advise on all testability aspects. As part of this discussion, the team will decide the test design, strategy, and who executes which tests.

Light the way for others

A development project is like a road trip. Some projects are relatively simple and routine, like driving to the local grocery store in broad daylight. However, most projects worth doing are more likely to be like driving a 50-ton truck without fully functional brakes downhill on a mountain road.

These projects need guidance. As the tester, you bear the burden of responsibility to light the way. This is the place for testers to step ahead and determine the most efficient way (from a testing perspective) for their team to reach their destination, with a clear understanding of the bumps ahead, what they’re about to run over, and how close they are to falling off a cliff.

Not learning is not an option

For any member of an Agile team, and especially for testers, learning is not optional, it is mandatory. Testers have too many areas that they must continually improve, including testing methods, tools, coding skills, technologies, Agile frameworks, and keeping up with the product they are testing.

Mentoring other team members

Software testers also contribute to their team by mentoring other team members in all aspects of testing. A good tester guides the team on matters of testing that help reduce dependencies and increase the overall effectiveness of the work.

Take an active part in defining ‘done’

From a tester’s perspective, the criteria of ‘done’ helps them ensure that each story includes all quality aspects that guarantee it is developed at the highest standards. For example:

• All major flaws of the software are tested in a production environment.
• All tests are automated to reduce future technical debt.
• All major risks are mitigated with corresponding tests.
• All functional and non-functional tests with priority are executed and approved.

Ensuring the proper use of testing tools

Just as programmers use different tools to improve their coding, testers have their tools for the testing process. Testing tools are important because they help the team reduce costs and improve manual processes. Testing tools can help to automate tests, generate test data, and reduce technical debt, which are huge factors in the team’s ability to deliver over time.

Pairing with other team members

A common practice in Agile environments is pair programming during development. As part of the development team, testers must adopt Agile practices to be able to provide value to the team.

Pair programming is based on two programmers working together with a single keyboard with one responsible for the actual coding while the second performs the review and analysis. Pair programming that involves testers can be done in the same way. The two team members can both be testers (one running the test and the second reviewing and analyzing test results) or one tester and one developer that use different perspectives to run exploratory sessions.

Estimating work

Like other team members, testers must have the skills of test estimation the scope and size of the testing effort involved in delivering stories. This is important because it is part of the overall estimation of the size of the user story, along with coding, design, and research.

Generating fast feedback cycles

Although the entire team is responsible for the quality of the product, in most cases testers will be the ones who share feedback about the quality of the system. Testers must be able to conduct quick and efficient testing to deliver the fast feedback that is so vital in the Agile environment.

Testers can share their feedback with the team using different forms such as:

• Quick sessions of exploratory testing.
• Design and monitor quality KPIs.
• Code and test review.
• Pair programming.
• Bug reports.

Help the team automate

As a tester on the team, you must be able to write automated tests and contribute to the overall testing effort. That does not mean that the testers will write the automated frameworks, but they most definitely assist in writing the test scenarios and analyzing the execution results.

Be ready to handle frequent changes

One of the biggest differences between Agile and traditional testing is the frequency of the changes we face during the sprint. As the Agile values say: “Welcome changing requirements, even late in development. Agile processes harness change for the customer’s competitive advantage.”

In traditional testing, the room for change in the testing phase is narrowed almost to nothing and any disruption can severely affect the timeline and jeopardize the whole project. This allows the testers to work on their test strategy without the need to change it once they start testing.

The Agile tester must work in a continuously changing environment. This makes the test effort more challenging as there is simply less time to invest in deep documentation of in-depth test plans containing thousands of test scenarios.

Attend and contribute to the different events

Testers must be able to initiate a cooperative working relationship with other team members by attending and contributing to the different Agile Scrum events, for example:

Attend daily stand-ups to….

• Stay up to date with sprint progress.
• Update the team with known issues and synchronize the different test activities.
• Pair with other team members to plan their workload.

Attend the planning session to….

• Determine the test strategy for the upcoming commitments.
• Identify possible risks to the testing activities.
• Estimate user stories from a testing point of view.

Attend sprint reviews to….

• Take an active part in reviewing the completed work.
• Review major quality risks that were mitigated and those that remain.
• Update regarding the testing process based on the overall test strategy determined at the start of the sprint.

The exact boundaries and expectations from testers vary from one company to another. However, if you decide to have testers in the teams, you must ensure that they can add value using their expertise.