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In this session of the Testμ Conference, Devender Sharma explains what’s beyond functional testing and the principles and practices one can adopt.

TestMu AI
January 11, 2026
The concept of testing looks pretty straightforward when you begin working with the software. You want to determine the extent of the software where it meets all the requirements, but there is more to software testing than just answering the question, “is it functional?”
In this insightful session of the Testµ conference, Devender Sharma, Head of Quality Engineering at Plentific, explains what’s beyond functional testing and the principles and practices one can adopt.
Devender starts the session by introducing Functional Testing as a testing technique that ensures a product behaves as expected. He highlighted a few key facts, such as:
He presented through these key facts that People, Technology, and Products are the three components of a wheel that support each other.
Devender then asked a question, “Why should we think beyond?”
To answer this, he highlighted that we need to look at the real user perspective in the world. The following is the list of all types of people that might be a user of the product:
Devender elaborated that we get to know our customers better by categorizing our users. This includes:

Devender explains that being customer-centric means asking questions like, “Is the experience for the user engaging and exciting?” or “Is the customer experience consistent?”
These questions led us to look at features like Usability, Reliability, Accessibility, Performance, and Security as the key aspects of how we can easily cater to the customer.
Devender introduces the Quality and Capabilities framework, which works as an assessment tool to provide a 360 view of your team and how to navigate testing.

Quality Engineering is the discipline of building and delivering software that considers and bakes in quality from the outset. Devender believes that quality is a significant asset when attached to engineering, and it becomes a bigger responsibility to empower everyone with it.
According to Devender, there are some principles and practices that he believes are the core values that can help team leaders achieve success in their projects.
He explained each core value as a Principle and a Practice.
Principle: Engineer for Quality
Ensures you have the appropriate strategies for production and non-production environments. Before development begins, start thinking about starting designing and strategizing about performance, security, compatibility, accessibility, and automation.
Practice: Engineer for Quality
Principle: Automated tests are part of the delivery
Automated tests should be delivered as part of a new feature or change of production and not treated as an optional opposed release task. The rationale behind this is to reduce cost and increase the delivery speed.
Practice: Automated tests are part of the delivery
Principle: Quality embedded teams
This principle focuses on creating a culture around embedding quality in teams. This will contribute to increasing the speed of delivery as well as to finding quality-related issues at the first possible opportunity.
Practice: Quality embedded teams
Devender advocated for a principle that should apply to our testing world: having metrics in place for everything possible that gives value. For example, having metrics in areas such as code coverage keeps track of the code quality, which helps you to reflect where you and your team are with the quality of the products.

Finally, to sum it up, Devender emphasizes the importance of collaboration. This explains the act of working together and understanding what is important. It includes an alliance between People, Processes, and Products. In the end, he touches on how everything revolves around these three aspects, which is what engineering quality can define.
After the session, the attendees had a few questions for Devender. Let’s look at them:
Devender: It is tough to do load testing very early in software development when your software is not ready. However, if people can do this very early, your architecture is mature enough, allowing you to run these sorts of testing early in the process.
Devender: DevOps is a skill set that is very concentrated on ensuring developers’ operation side is maintained, created, or evolved in good practices. The quality engineers are people who need to work very closely with DevOps because we need to make sure the way DevOps are building up those operational objectives is also shaped up correctly.
It becomes very important for quality engineers to have that prospective work very closely with DevOps and shape up the process of operations and how those operations are happening, how the releases are happening in the production or non-production environments, and what sort of tests we are running.
Devender: For example, you are on a website, and you click on something, and the event that comes up on the console lets you see a Google Analytics event that generates. That event is generated as part of analytics. It is probably fed to some other external systems, so when I have to test it, I’m making sure if I click something that analytics is generated or not.
Now, suppose you already have automation in place. In that case, this is relatively easy to automate, so some people would focus on automating it at the very early stages of the unit test. This unit test will help run something similar to a virtual dom, where you can test the analytics automatically rather than manually testing it at the later stages. It ends up helping you as it makes you future-proof for upcoming releases or other benefits.
Devender: It seems a very hard process because it’s a cultural change. But the good thing is showing them the importance of shifting left is easy if they are keen and passionate about the technology. If you’re developing something, it should have quality in place, and to convince developers to shift left testing, I think, is always a cultural thing, so we have to work closely with them.
Devender: It is all about perspective. Shift left, in my opinion, isn’t something related to people and technology; instead, it’s much more perspective related, so what processes or sort of practices are you following that you can shift left in the process?
After the successfull Testμ Conference 2022, where thousands of testers, QA professionals, and developers worldwide joined together to discuss on future of testing.
Join the testing revolution at TestMu AI Testμ Conference 2023. Register now!” – The testing revolution is happening, and you don’t want to be left behind. Join us at TestMu AI Testμ Conference 2023 and learn how to stay ahead of the curve. Register now and be a part of the revolution.

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