‘Automation’ is Key in Accelerating Business Velocity through Digital Transformation: Arunava Paul [Testμ 2022]

Digital transformation

Digital transformation is a technology-driven process of radically changing a business to bring value to its customers and pave its way toward growth.

Digital transformation is different for every organization, and it can be hard to pinpoint a definition that applies to all. In general, digital technology integration into all areas of business results in fundamental changes to how businesses operate and deliver value to customers. It also needs a culture change that requires the organization to understand and adopt a path of challenging the status quo, innovate more, and get faster feedback for better improvement.

Arunava dives in further and explains the elements. Although Digital Transformation is different for every organization – Common Elements of Digital Transformation are:

• Customer Experience – Bringing value to customers, understanding customer needs, and using AI to serve customers better.
• Operating Agility – Increasing Operational agility and reducing operations costs through process automation.
• Culture and Leadership – Creating a culture and environment that embraces the new digital changes.
• Workforce Enablement – Training the workforce to prepare for transformation and empower them with tools and knowledge.

Real-World Examples of Digital Transformation

Banking Sector:

The banking sector is the rising demand for Artificial Intelligence (AI), Blockchain, and the Internet of Things (IoT), modernizing the banking industry.

• Omni channel banking.
• Analytics-Driven Marketing.
• Customer Service.
• Credit decisioning.
• Regulatory Compliance.

Insurance Sector:

• Claims Processing.
• Claims fraud detection.
• Analytics-Driven underwriting/Risk Scoring.
• Reports Automation.

Telecom Sector:

• SC Network – The Network of Today and Tomorrow
• Internet of Things and Telemetrics – enable better communication between people and devices

Healthcare Sector:

• Virtual Visits of telemedicine.
• Omnichannel Patient Portals.
• Blockchain and Medical records.
• Voice systems and chatbots to screen patients and reduce the load for patient support staff.

Automotive Sector:

• Predictive maintenance using IoT.
• Virtual showrooms and Video Screens for purchasing vehicles.
• Autonomous driving / self-driving.
• Alternative rules for environment and cost.

Cost of Quality

Cost of Quality is a method for calculating the costs companies incur, ensuring that products meet quality standards and the cost of producing goods that fail to meet quality standards.

Cost of Quality = Prevention cost + Appraisal cost + Internal failure + External Failure costs

• Testing Early and continuously testing can help us reduce the Cost of Quality.
• Shift-Left with API automation helps teams to start automating early and getting early feedback reducing the Cost of Quality.
• Testing should be everyone’s responsibility.
• BDD methodology suggests scenarios should be created following the Three Amigos process involving Business Analyst, Developer, & QA.
• The impact of the defects can measure the cost of defects and when we find them. Earlier, the defects’ cost was found to be lesser.

For example, if a defect or issue is found in the requirement specifications during the requirements gathering and analysis phase, it is cheaper to fix it than if found in the later stages of SDLC.

Best Practices to meet Digital Transformation

What is the best way to scope, scale, and lead the digital transformation that can deliver financial results?

Below is the Gartner IT Roadmap for Digital Transformation – based on unbiased research and interactions with thousands of organizations that have successfully implemented digital business transformation initiatives.

• Ambition
• Design
• Delivery
• Scale
• Refine

It was indeed an insightful session with Arunava. The session ended with a few questions asked by the attendees to Arunava. Here is the Q&A:

• How will HyperAutomation affect the people who are more dependent on Manual workings?
  Arunava: Automation is key. I explained my point of view that we could not support digital transformation without automation. We are doing digital transformation to fast-track the business to go to the market flawlessly and fast. We don’t want to slow down. So people who are more into the manual, need to support the organization’s view for digital transformation. To go to the market faster, we need to bring the keyway at the same level of speed.
• Currently, codeless test automation is also rising. Is it reliable to use? What’s your opinion on it?
  Arunava: Codeless test automation is rising, and tools support codeless automation very efficiently. But some other tools are still in a very initial stage and will probably gain market share in the future. In some projects, we do not have enough skilled resources who can drive the automation right.

So there, we can think about codeless test automation, that can be plugged in to get a quick answer or a quick check about the application. Highly skilled automation engineers are probably the codeless automation engineers that can help in the future. Definitely, codeless automation will gain space, and it will be more beneficial to everyone.

• How much has automation helped small businesses? Can you cite some examples?
  Arunava: Instead of manually reviewing applications, we can use automation if a product needs to reach the market more quickly. Despite the fact that it is a tiny business, automation allows us to observe what is not operating as intended and what is not working at all. We must fail quickly. We cannot wait till something is broken for us to realise it. In order to help the company get into production more quickly, we must fail quickly and gather knowledge.

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