Redundant Entry (3.3.7)

Information previously entered by or provided to the user in the same process must be auto-populated or available for selection, unless re-entering is essential for security or the data is no longer valid.

WCAG Reference

Applies to: WCAG 2.2 Introduced in: WCAG 2.2 | Level: A | Read the official specification →

What this rule checks

The scanner identifies multi-step flows where users are asked to re-enter information they have already provided in a previous step (e.g., name, address, email) without auto-fill or a selection option.

Why it matters

Re-entering the same information is difficult for users with cognitive disabilities, motor impairments, or short-term memory challenges. It increases error rates and abandonment in multi-step workflows.

Common failure patterns

checkout forms that ask for the shipping address and then require the billing address to be typed again from scratch
multi-page forms that do not pre-fill fields from earlier pages
account creation flows that ask for the email on step 1 and again on step 3
support ticket forms that require re-entering contact details already available from the user profile

Remediation guidance

auto-populate fields with information provided in earlier steps of the same process
offer a "same as shipping" checkbox for billing address forms
use session storage or form state management to carry data across steps
if security requires re-entry (e.g., password confirmation), document the exception